Payments, withdrawals, identity checks and licence
Payments come first. The minimum deposit is £10, and the accepted methods are Visa debit, Mastercard debit, PayPal, Apple Pay and Instant bank transfer (Trustly). Credit cards cannot be used for gambling in Great Britain, so a debit card is the card route. The deposits guide goes through each method and what to check before you pay.
Withdrawals depend on the method you choose: PayPal ~8 hours, Visa ~12 hours, other methods ~1 day; 95% of withdrawals processed within minutes (operator). Your bank or e-wallet can add its own processing time after PlayOJO has sent the money. The withdrawals page covers requesting a payout and what to prepare.
Identity checks are required at PlayOJO, as at every UK-licensed operator. Keep clear photos of your documents to hand so the check goes smoothly; the verification guide explains the process.
On the licence, PlayOJO is operated by Skill On Net Limited under UK Gambling Commission licence 039326-R-319358-063. You can confirm that in the regulator's register, and is PlayOJO legit shows where to look. For a wider view of money, data and player protection, see is PlayOJO safe.
Games and apps draw plenty of questions too. PlayOJO works with 104 game providers, and the games page shows how the library is organised. It also has live casino games, an iPhone app, an Android app and a mobile site; the app overview compares the three ways to play on a phone.
Offers come up often as well. The welcome offer is 80 Free Spins - No Wagering, with No wagering (winnings paid as cash) and a minimum deposit of £10. T&Cs apply, and the welcome bonus page explains how it works.
Contacting PlayOJO support
PlayOJO offers live chat and email, and support hours are 24/7. Live chat suits a quick question; email suits a problem that needs documents or a longer explanation. If you want to see how the channels are laid out before you get in touch, the contact page points you to them.
The site you are reading is independent and cannot see or change anything on your account, so a message to us will not speed up a payout. Go to PlayOJO directly, through its live chat or email, and keep the details of your question short and specific so the reply can be too.
Before you write, have your username, the date and amount of the payment in question, and the method you used. A short, specific message with those details gets a more useful reply than a general one.
Keep the conversation in writing where you can, and note the time you contacted support. Support hours of 24/7 mean you can write whenever the problem comes up rather than waiting for office hours. A chat transcript or an email thread gives you a record of what was agreed, which helps if you need to follow up.
For help with gambling that has stopped being fun, the safer gambling page lists the tools and organisations that can help.