A PlayOJO withdrawal starts in the cashier and ends with the money going to one of the methods that support withdrawals, as the steps and the methods table above show. Your account has to be verified first, and it is worth having your documents ready before you ask for a payout. The rest of this page explains what stands behind the steps, why the first withdrawal can take longer, which details to check before you submit a request and what to do if a payout is late.
What stands behind the steps
Withdrawals at PlayOJO need identity checks, and the documents are Passport or driving licence and Bank statement or utility bill from the last 3 months. A UK-licensed casino must confirm your age and identity. The sensible approach is to complete verification as early as you can, not when you first want to withdraw. The verification guide covers it step by step.
The methods table above shows which payment methods support withdrawals. As general advice, choose a method that is registered in your own name, since a method that belongs to someone else is easy to get wrong when documents are compared. If you use a card, it should be a debit card, because credit cards are banned for gambling in Great Britain.
The limit on what you can withdraw is £8,300 per month; higher limits for OJO A-Listers. If you play at amounts that could approach that figure, it is better to know it in advance than to find it when you ask for a payout.
Processing times are given as PayPal ~8 hours, Visa ~12 hours, other methods ~1 day; 95% of withdrawals processed within minutes (operator). These are the times for processing a request, and they depend on the method. They do not cover everything between your request and the money reaching your account, since your bank or wallet then has its own part to play. A first withdrawal can also take longer if your documents are still being checked, so do not plan around the quickest figure.
Questions about the licence and what it means for players are covered on the PlayOJO legit page.
Before you submit a request, read the steps above once more and compare the amount with the limit and the method with the table. Check that the name on the payment method matches the name on your account, and that the documents you hold are the ones named above. Taking a minute over these details is the simplest way to avoid a request that stalls, and it costs nothing.
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If a withdrawal is delayed
Work through the likely causes in order. First, check that your account is verified and that no document is waiting for review. An unfinished check is a likely reason for a first payout to wait.
Second, check that you chose a method that supports withdrawals. The table above lists the methods, and you can compare them before you ask for the payout.
Third, allow for the method's own processing time, as given above. A bank or wallet may add time of its own, so a payout that has left the casino may not be visible straight away.
If you are waiting for a first payout, it helps to know what can be behind a delay: a document that has not been reviewed, or the receiving bank or wallet taking its own time. You can rule out the first yourself.
If a payout still has not appeared after the stated time, contact support with the date of the request, the amount and the method. Support is available 24/7, by live chat and by email, and there is no phone line. Live chat suits a quick question about a pending request, while email gives you a written record of what you sent and what you were told. If a document was rejected, send a clear image of the whole document, and do not try to get around the check.
If your request involves a larger amount, check it against the limit above before you submit it. Keep the confirmation of each request, so that your own records match what support sees when you ask them about it.
Gambling is entertainment that costs money, and a delayed payout is not a reason to keep playing while you wait.
Keeping your withdrawals safe
Enter your PlayOJO password only on the PlayOJO website or in its app. This site has no login form and will never ask for your details or your bank information. If a message claims to be from the casino and asks you to confirm payment details somewhere else, do not respond.
Before you request a withdrawal, check that the amount is what you meant to type and that the method is the one you want. A mistake in either is easier to prevent than to correct. Keep a short record of each request, with the date, the amount and the method, so that you have the details to hand if you need to contact support.
Treat any request to share your password, a full card number or a verification code with another person as a warning sign. The only place to type your password is the casino's own login.
Keep your documents somewhere you can find them, and keep your registered details up to date, so that a check does not stall on an expired or unreadable file. Use a deposit limit, a time-out or self-exclusion when you want more control. The safer gambling page lists the tools and where to get help.