Making a deposit at PlayOJO comes down to logging in, opening the cashier, choosing a payment method and entering an amount of at least £10, as the steps above show. Before you start, have your payment method to hand and make sure your account details are complete. The rest of this page covers what happens behind those steps and what to do if a payment does not go through.
What stands behind the steps
The methods available for a PlayOJO deposit are Visa debit, Mastercard debit, PayPal, Apple Pay and Instant bank transfer (Trustly). The table above shows each one with a Yes for deposits, and every one of them also supports withdrawals. That is worth knowing in advance, because the method you deposit with is often the natural one to use again when you cash out. See the withdrawal guide for that side.
The methods fall into two groups. Visa debit and Mastercard debit are cards that draw on your bank account. PayPal, Apple Pay and Instant bank transfer (Trustly) are ways of paying through a wallet, your phone or your bank. Credit cards are not on the list, and they cannot be used for gambling in Great Britain, so a card that is not a debit card will not work. If you are unsure which kind of card you hold, check with your bank before you try it.
Use a payment method in your own name. A casino that holds a UK licence checks that the account paying in belongs to the player, and a method registered to someone else is a common reason for a payment to be refused or questioned. The name on the method should match the name on your PlayOJO account.
Verification is part of the process too. PlayOJO requires identity checks, and the documents are Passport or driving licence and Bank statement or utility bill from the last 3 months. A UK-licensed operator has to confirm your age and identity before you deposit or play, so it is easiest to register with your details exactly as they appear on those documents. The verification guide is the place for the document side.
What takes time is usually not the payment itself but the checks around it. A first deposit can be held up if your documents are still being reviewed, and the methods differ in how they work: a card payment goes through your bank, while a bank transfer or a wallet payment may ask you to approve the payment in a separate app or screen. Allow for that, and do not assume a payment has failed just because you are waiting on a prompt from your bank.
If you want to claim an offer with your deposit, the minimum for that offer may differ from the general one. The terms of any offer are on the welcome bonus page and in the offer itself. T&Cs apply.
18+ · T&Cs apply
When a deposit does not go through
The most common cause is a simple one: the details entered do not match the method, or the method does not belong to you. Check the card number, the expiry date and the name before you try again, and confirm that the amount is at least £10.
If you see a message that the payment was declined, contact your bank or card provider before you retry. Banks sometimes block gambling payments, or ask you to approve a payment in your banking app. Repeated attempts in a short time can make this worse, so try once, check, then try again.
If you are not able to pass the identity checks, the usual reason is a document that is unclear, cropped or out of date. Use a clear image of the whole document, and make sure the details are readable. The documents listed are Passport or driving licence and Bank statement or utility bill from the last 3 months. Do not try to get around a check; wait for the result, or contact support.
If you cannot get into your account at all, for example after forgetting your password, you cannot deposit until you are back in. Do not create a second account to get round it. Contact support about the account you already have.
Where a payment has left your account but has not appeared at PlayOJO, keep the date, the amount and the method, and contact support with them. PlayOJO support is available 24/7, by live chat and by email. There is no phone line, so use one of those two channels.
Keeping control of your deposits
Enter your PlayOJO password only on the PlayOJO website or in its app. This site has no login or payment form and will never ask you for card details. If a message or page asks you to pay somewhere else, do not.
Set a deposit limit before your first deposit, not after. Every UK-licensed casino has to offer deposit limits, and they are easier to set when you are calm and nothing has gone wrong. Keep the documents for verification somewhere you can find them, so a check does not catch you out later. Play with an amount you can afford to lose, and stop if gambling stops being fun. The safer gambling page lists the tools and where to get help.