Verifying your PlayOJO account means sending copies of your documents so the operator can confirm who you are, and the steps above show the order. Have these ready before you begin: Passport or driving licence and Bank statement or utility bill from the last 3 months. Verification is required at PlayOJO, so it is better done early, before you need your account for anything else.
What stands behind the steps
Every UK-licensed operator must verify age and identity before a customer can deposit or play, which is why PlayOJO asks for documents. The two kinds of document do different jobs. The passport or driving licence confirms who you are. The bank statement or utility bill confirms where you live, and the table above shows how recent it must be.
The details on your documents need to match the details on your account. If you gave a different spelling of your name, or an old address, when you signed up, sort that out before you upload, because a mismatch between a document and an account is an easy reason for a document to be turned down. Check the spelling of your name and your address on the document against what you entered, and note any difference before you start. The sign up page covers the details you give when you open an account.
You do not need to wait for a problem to appear. If you have the documents to hand and the copies are clear, the process is a matter of uploading them in the verification section of your account settings and waiting for confirmation. A blurred photo, a cropped corner or a document that has expired is a common reason to be asked again. Take the picture in good light, with all four edges of the page showing.
How long the check takes is not something to plan around. Treat confirmation as the signal that you are done, and do not rely on a particular time. If you are planning a cash-out, the withdrawals page covers that step.
18+ · T&Cs apply
When something goes wrong
If a document is rejected, replace the copy with a clearer one and upload it again, after checking that every edge and every line of text can be read. Do not edit or alter a document in any way. That includes cropping out details, and an altered copy will not be accepted.
If you have forgotten your password, you cannot get to the verification section, so deal with that first: the login page covers getting back into your account.
If the problem continues, contact PlayOJO support. It is available 24/7, by live chat and by email. There is no phone line, so do not look for a number. Describe which documents you uploaded and what happened, and write down the answer you get. The contact page of this site is for questions about the site, and it cannot see or change anything on your account.
Never send your documents to anyone who contacts you by message and asks for them, even if the message claims to come from PlayOJO. Upload them only in the verification section after you have logged in to the real site.
Keeping your account safe
Type your password only on the PlayOJO website or app, and never on a page that reached you through a link in a message. This site has no login form and never asks for your password or your documents.
Use a password that you do not use anywhere else. Keep your documents in a place only you can reach, and delete the photos from your phone once you have uploaded them if you do not need them.
Set a deposit limit before you play. It is a quick step, and the safer gambling page lists the other controls, including GAMSTOP, which covers all UK-licensed online operators.