You log in to PlayOJO on the PlayOJO website or in its iPhone or Android app, and nowhere else. This page has no login form, so the steps above only tell you how the process works; the sign-in itself happens on PlayOJO's own site.
Have the email or username and the password you registered with ready before you start. The website works on desktop and mobile, and the apps cover iPhone and Android, so you can sign in from whichever suits you. If you have not registered yet, sign up first and then come back to the steps. The sections below explain the checks behind an account, what to try when a login does not work, and how to keep your account secure.
What stands behind the login
A login only works if there is an account behind it. Every UK-licensed operator must check your age and identity before you can deposit or play. At PlayOJO, identity verification is required, so expect to be asked for documents at some point rather than treating it as a surprise.
The documents PlayOJO asks for are Passport or driving licence and Bank statement or utility bill from the last 3 months. It helps to know what you hold before you are asked: find the passport or driving licence, and a bank statement or utility bill that meets the requirement above. The verification guide goes through how to prepare them. Make sure the name on the documents matches the name on your account, and that every page is clear and fully visible when you send a copy.
Where you sign in is your choice. The PlayOJO website runs on desktop and mobile, and apps are available for iPhone and Android. If you prefer an app, the guides to the iPhone app and the Android app explain what is on offer. Whichever route you use, the sign-in details are the email or username and the password you chose when you registered.
There are two parts to the documents, and it is worth keeping them together. One group is a passport or driving licence; the other is a bank statement or utility bill, and the requirement above says how recent the second one must be. Having both to hand, as clear photos or scans, means a request from the casino does not leave you hunting through drawers. The same applies to the account itself: keep the registration email and username somewhere you can find them, because the login depends on exactly those details.
Support is part of the picture too. PlayOJO support is available 24/7, and you can reach it by live chat or email. There is no phone line, so plan on writing your question rather than calling.
Because the login is only ever on the casino's own website or app, the address you type or the app you open matters more than anything else on the screen. Open the website by typing the address yourself or from a bookmark you trust, or open the PlayOJO app on your phone. Do not follow a link from an email, a message or an unfamiliar website to a page that asks for your password.
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If you cannot log in
Work through these causes in order.
Forgotten password. Use the password reset option on the login screen, as the steps above describe. Follow the instructions on the PlayOJO website or app only, and choose a new password that you do not use anywhere else.
Details that do not match. Check that you are entering the email or username you registered with, and look for a typing slip, a wrong letter case or a stray space. If you registered with a username, try that rather than your email, and the other way round.
The wrong place. Make sure you are on PlayOJO's own website or in its app. Close any page you reached through a link and open the site again yourself.
Documents or verification. If you are asked to prove who you are, it is part of how the account works, not a fault. Send the documents listed in the verification guide and keep them clear and complete. Make sure each document is clear, complete and in the same name as the account.
A page that will not load. Close the app or browser tab and open it again, then try the other route: if the website is slow, try the app, and if the app misbehaves, try the website. Check that your phone or computer has a working connection before you assume the account is the problem. Only if the same error appears every time is it worth contacting support.
Still stuck. Contact PlayOJO support, which is available 24/7 by live chat or email. There is no phone line. Explain what happens when you try to sign in and what you have already tried, and never put your password in a message. Only PlayOJO support can see or change your account.
Keeping your account secure
Enter your password only on the PlayOJO website or app. No genuine support agent needs it, and this site will never ask for it.
Choose a password you use nowhere else, so that a problem on another service cannot reach your casino account. A password manager makes that easy without asking you to remember a long string of characters.
Sign in on a device you trust and sign out when you finish on one that is shared with other people. If you notice anything on your account that you do not recognise, contact PlayOJO support through live chat or email and change your password.
Keep your sign-in details to yourself. Do not share your password or let someone else use your account, and do not save it on a device other people can open. If you use an app, a screen lock on your phone adds a layer between the app and anyone who picks the phone up.
Be cautious about anything that arrives unasked and claims to come from the casino. A message that asks you to confirm your password, or to enter it on a page you reached through a link, should be ignored; go to the website or app yourself and, if in doubt, ask PlayOJO support by live chat or email.
Logging in is also a good moment to check your controls. PlayOJO offers deposit limits, time-outs and self-exclusion, and GAMSTOP covers UK-licensed online casinos. Setting a deposit limit before you play keeps spending in your hands. The safer gambling page explains the tools in more detail.