To sign up at PlayOJO you register on its website, give your personal details and pass an identity check, as the steps above show. You must be 18 or over, and it helps to have your documents ready before you start. The rest of this page explains what the checks involve, what can go wrong and how to keep the new account secure.
What stands behind registration
Registration is more than a form. PlayOJO requires identity verification, and a UK-licensed casino has to confirm your age and identity before you can deposit or play. The documents are Passport or driving licence and Bank statement or utility bill from the last 3 months. The first is proof of who you are, and the second is proof of where you live.
Because of this, the details you enter should match your documents exactly. That means your full legal name, your date of birth and your current address, spelled as they appear. A nickname, a shortened name or an old address is a frequent reason for a document to be refused. If you have moved recently, check that the address on your proof matches the address you enter.
The proof of address has to be recent, as the document list says, so an old bill or statement may not do. Check the date before you upload it, and choose one that shows your name and address clearly.
Before you begin, gather what you need in one place: a passport or a driving licence, a bank statement or utility bill, and a payment method in your own name for later. Doing this first means you can finish in one sitting without hunting through drawers. Use a private device and a private connection, since you will be entering personal details and handling images of documents.
You can register from a computer or a phone. The mobile page covers playing on a phone, including the browser route that needs no download.
Registration and verification are two separate stages, and either can take a little time. Do not expect your account to be ready the moment you submit your details. The verification guide covers the document check in full, and the deposit guide covers what comes after.
The welcome offer is linked to a deposit, not to registration alone. Its terms are on the welcome bonus page and apply in full. If you were searching for a code to use at registration, the no deposit bonus codes page shows what is currently listed. T&Cs apply.
18+ · T&Cs apply
When registration stalls
The most common problem is a mismatch. If your details differ from your documents, the check cannot be completed, and the fix is to correct the details or use a document that matches them. Do not change your details to something other than the truth.
If an image is rejected, the cause is usually quality. A photo that is blurred, cropped, in poor light or with a glare across the text is hard to read. Photograph the whole document on a flat surface in good light, and make sure every corner is visible.
If you cannot remember whether you already have an account, do not register a second time. Keep to one account, and contact support if you cannot get into it.
If you realise you entered a wrong detail, do not try to work around it by registering again with different information. Tell support what needs correcting. Giving false details, even by accident, can cause the verification to fail, and the true details are the ones that will match your documents.
If you are still stuck, contact support. PlayOJO support is available 24/7, by live chat and by email, and there is no phone line. Give support a short description of where you got to and what the screen said, and name the documents you sent. Do not send documents to anyone who contacts you first, and do not send them through channels other than the ones on the casino's website.
Setting up the account safely
Never share your login with anyone, including friends and family. Choose a password you do not use anywhere else, and enter it only on the PlayOJO website or in its app. This site has no registration or login form and will never ask for your details.
Photos of your passport or bills are sensitive, so think about where they end up on your phone. Once the upload is done and you no longer need the images, delete them from your photo gallery and from any cloud backup you do not want them in. If you use a shared device, log out after registering and do not save the password in the browser.
Think about limits at the start. A UK-licensed casino has to offer deposit limits, time-outs and self-exclusion, and setting a limit before you play is easier than doing it later. Play only with an amount you can afford to lose. If you want to take a break, the safer gambling page explains the tools and who to call.